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  • Don't bother with their "overnight shipping" and "guarantee by 3pm the next day" -- it's a waste of time and money. Our package was in the store by 10am, did not leave LV until 7pm, and wasn't delivered (still isn't) on time the next day. They charge an excessive amount for this "guaranteed" service only to fail. If we were told beforehand it wasn't going to make it onto the morning truck then why bother paying for that service? What a joke! The customer service is awful. We should have been refunded the difference in the amount to make it 2-3 day delivery since that is the service that's being done. We were met with nothing but excuses and it's still not delivered. Our business uses UPS quite a bit but we won't be returning to this store.
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