This company does the landscape for my HOA and one of my neighbors also complemented their work for something he needed done with his mesquite tree. I filled out the online contact form about two weeks ago and never received a call. I called the customer service line and provided my name, address, phone number, and asked whether the online form worked and if they were just really backlogged. The guy said the person who owns the contract for the HOA might have my stuff and the guy said he would follow up. It's now been 3 days and I haven't received a call back yet. Great service for the HOA, poor customer service for the common folk.