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  • My wife and I have been coming to this resort for years. We have seen it go through 3 ownership changes and we are still currently in our room and not happy at all. To start with, the hotel is basically in a transition phase and it feels boarded up everywhere. It should probably not even be open during this phase. It is what it is though. So we are told we are getting an "upgrade" which neither of us know entails but we said thank you and headed to our room which is #110. When we walk in, we are surprised to see it opens into a suite with #108. That's a nice touch. My wife had to work so it was an element that helped. She had planned to do some work and head to the pool while I was in the fitness center that had broken treadmills and towels laying around in a generally unkept look. One note was the dead stink bug on the top of the bed that was just left there like a present. I mean, come on! That's disgusting. So yes, it gets better. Instead of coming to door and explains that they made a "Big Mistake," they called and told my wife that they made a mistake and that the room #108 was not ours and it was supposed to be just #106. Wait, #106 but we are in #110. No explanation so maybe #106 was the fantastic upgrade? They were rude and essentially told my wife that we need to get our stuff out asap because the guest coming in would be arriving at 6pm. No "I'm sorry, can we help or can we give you something for the inconvenience." Nothing but get out now. So my wife had to move everything out and now can't finish her work or enjoy the pool. This is just really terrible customer service. You are essentially treated like trash for a mistake that they made. Would you return to this hotel after that with there being so many other options in Scottsdale?
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