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| - I visited no fewer than 15 bridal stores in the NYC and Charlotte areas when I got engaged - some even multiple times. I'm fairly sure I tried every single bridal salon in Charlotte/Cornelius/Matthews/Gastonia (with the exception of Nitsa's - they never got back to me when I inquired about a dress.) After all that legwork, I ended up getting my dress from NY Bride & Groom. They're a perfect balance - not snooty and formal like some of the schmancy stores, but also not "low rent" and depressingly self-service like the cheaper options. Every single consultant I worked with during my dress quest was knowledgeable and friendly, and they know when to give you space as you browse. They're there when you need them (or try their best if the store is super busy), but never on top of you.
There is absolutely ZERO sales pressure, which you see at a lot of at other bridal stores. (Many stores won't even let you take photos, which I consider a giant red flag that they're jacking up prices or pretending to have exclusive merchandise - they're purposely making it harder for you to shop around to verify.) NY Bride & Groom' s prices are super reasonable - there were several dresses that I had debated over for awhile, and I'll be the first one to admit that I called around other places to see what they cost elsewhere. NY Bride & Groom was right on par with even one of the most price-competitive, larger stores I browsed in NYC, and even an online-only retailer.
They were super patient with me the numerous times I came in to look at another (and another...and another) dress that I had seen online that I wanted to try, and they have a borrowing program that allows you to order samples that they don't have in stock (for a fee that can later be applied towards your actual dress purchase). They were so wonderful that I legitimately hoped the dress I decided on would be one they had in stock, because I felt that of all the 15 stores I had gone to, they truly "earned" my business more than anyone else. In the end, the dress I picked was under my max budget, and with some minor (but transformative) alterations that the consultants helped me envision, it'll be exactly what I wanted.
Bottom line: I'm cost-conscious and I want good selection and great customer service. I did my due diligence shopping around, and NY Bride & Groom has impressed me on all counts. I'm still awaiting my dress, but barring something going wrong during alterations, my experience will have been pretty much perfect.
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