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| - I am happy for the reviewers that had such great experiences. Mine was not. I will say that the prices on tile were the best we found for the quality. At first, we were going to use our own installer that has worked on several of our flip houses. We changed our mind and received quotes from 3 installers including Flooring Direct. Although their bid was not the lowest, we decided to give them the job. We were told that was a good decision because their installers know how to lay the plank wood-look tile using the thinnest (1/16") grout to make it look like real wood. This was an entire downstairs, 1700 square feet of tile.
When the installers arrived, the first words were, "we were told this house was empty". No, it is a house with inhabitants and furniture. They started the job. I asked them if the grout was 1/16" as we had been told several times it would be. No, it was 3/8". They said 1/16" was not a good idea. We settled on 1/4". When I called the salesperson to discuss this discrepancy, my phone calls were not answered. I called the Thunderbird store. They did not answer the phone for several hours during normal business hours. I finally called Scott, the owner. He said that he would stop by the next day to make sure all was going well. Unfortunately, after a few tiles were installed, we discovered that the tile was the WRONG COLOR! I called Scott to let him know that he shouldn't come by as nothing was done. He reassured me that he would come by at some point as "he always stops by on big jobs to check on them." Well, I never saw his face.
Two days before the job was done, I received a call from Scott stating that he was trying to get an "authorization" from my bank for the remaining balance (half the cost) but that my account did not have enough money in it. First of all, the job was not completed. Second of all, I did not tell him i would be using that same account or card for the balance or give him permission to charge my account. I have several checking and savings accounts and transfer money when I need to. It turns out that it was not just for an authorization, he had taken all the money out of my checking account. As usual, I could not reach him so I left a message that he was not to run any additional charges until the job was done and he had my permission to do so. Of course, he did not follow my instructions. I found out from one of our other vendors (this was a total kitchen remodel as well) that this might be against the law. He said he is only allowed to keep the last 4 digits of a card number. I am investigating to find out if this is true. I called to discuss this with Scott but his mailbox is often full and no messages can be left. I can understand why he doesn't want any messages.
The floor looks o.k. There are several high and low spots. I don't think it was a stellar job compared to others we have done.
Good luck if you decide to use this company.
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