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  • It's hard to believe this is a Marriott property. I've logged over 50 nights at this hotel so I think I'm decently qualified to offer a balanced review. This last stay will be my last overall. Although the staff is generally friendly & professional, their competence is questionable. I could offer a list of offenses but it would take too long & most aren't major, just a little annoying. Concierge lounge is fine, no complaints. Overall, the hotel gives the impression that it is too large for its operating budget and the competence of the staff. It greatly lacks attention to detail. I frequently have to call for things that have been left out of the room (missing hairdryer, washcloths, double body wash but no shampoo...and so on). The linens are old and tired (holes in the sheets & duvet covers, limp towels, some with stains). I am a platinum member of Marriott and am always booked into a King room. This time, they put me in a room with 2 doubles for no reason. I immediately changed rooms and the TV did not work. I then plugged my laptop into the lamp and it made a loud "pop" and blue sparks came out. All of the power in the room was then knocked out. This is unacceptable, as the wiring in that lamp was obviously faulty & dangerous. I was lucky my computer was not fried. The last straw came when I killed a large fly in the room with the first thing I could grab, which was the paper breakfast menu. I then crumpled the menu and threw it away. The next day, the housekeeper had removed the menu from the garbage can and placed it on my pillow. I know it was the same menu b/c it was creased exactly where I crumpled it up. Outrageous. Anyone who would think this is acceptable service is out of their mind. I will not stay here again and do not recommend it for business travelers. During a single stay, I have never heard so many staff say, "I apologize for that". Sorry isn't enough, I'll be trying the Hilton Garden Inn next time. Good service speaks for itself and does not require apologies.
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