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| - This administration and property management is one of the worst I've come across.
I recently moved in, and each issue or request I've made has been treated as if it's never happened before, and they are unprepared and unwilling to assist. The standard answer is, "Can't you do it yourself?"
The application process charged a few hundred dollars in non-refundable "administration" fees. Which is common for the area, sure. Working in leasing/property management myself, I know that oftentimes these fees are put toward rent or the security deposit. But here, they just disappear into the "administrative fee" bucket. Meaning you're giving them money for no discernible reason (and I actually asked). That stands to reason that the "administration" should then perform some valuable task. And so far, they have not. The property manager themselves has done nothing in the way of handling my issues, instead turning them back upon me and instituting a policy of, "If we handle it, we have to charge you." I'm not asking to move mountains, but you wouldn't know that judging by the response I've gotten.
The leasing process was haphazardly handled in an unprofessional manner - promises to "get back to me" via email were not. I had to push and prod the whole way, and any accommodation or request I had was ignored or given a courtesy "We'll see" without any actual follow-through.
I've raised this review a star for the maintenance staff, who actually do a decent and quick job with fixing requests...when those requests are actually presented to them by the office staff.
Overall, they could do a better job. That's what it boils down to.
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