As soon as you walk in the door here you know you came to the right place. The staff is terrific and they greet your pet (two dogs in my case) like they've known them forever.
We have on dog who is a bit standoffish with strangers and he warmed up to the staff member who took him back almost immediately. Our other dog would happily follow the devil through the gates of hell so she's not an issue :-)
We left the dogs there for a week. When we left our dogs in kennels in the past they would immediately head for the door when we showed up. Not here, while we were paying the bill (reasonable) they were playing with the attendant. They clearly had a good time and bonded with the staff. It helps erase the guilt of leaving them in a kennel in the first place.
The dogs were clean, well fed and the staff even shared some stories about what they'd been up to.