I've been shopping here over the years and it has really improved from where it started. I resell used clothing for a living and some of the markdowns here are cheaper than you can get at Goodwill! I got Free People for 4 dollars and Burberry for 10 dollars! I can't speak to the consignment experience as I imagine you do not make much selling your clothes here, but from a buyer perspective this place is great. While the customer service perhaps isn't that of the Ritz, in an independent thrift store I'm not expecting much and it's much better than many of the thrifts I shop at (and I shop at A LOT as that is my business.) I will gladly support an independent business any day of the week and buy clothes that would have ended up in the landfill. In summation, you take the good with the bad but this will remain one of my favorite thrifts in AZ.