This is the second Grimaldi's location I have been to. What brought me here was a coupon. $5 off $25 or more is a great coupon when a small pizza starts at $14 or $16. The prices are a tad high but unless you eat slice after slice, a small is fine for two people.
I ordered a small cheese pizza with basil. The pizza is good and for a chain it's real good. However, the basil was wilted and tasted bitter. The tomato sauce is also bland and on the sweeter side. It just needs more seasoning and probably more time to cook. They also need to get their basil from a better source because the basil was weak.
Prices are high for the execution but at least you know what to expect.
Four stars because the customer service exceeded my expectations.