My two sisters and I wanted to take our Mom and Dad on a hot air balloon ride for their anniversary and my Dad's birthday. We had emailed a few of the well known companies in the area and Matt at Float got back to us first. We were glad to hear they had a balloon to fit us 5 plus the pilot, as we wanted it to be a more personal experience. Our pilot, Peggy, was fantastic as was her crew help, Pat.
We all agreed it was a great experience, but the most notable part came when we arrived back home and my mom realized she lost three $100 bills from her pocket (she had similarly lost lottery tickets from her jacket the day before). I emailed Matt to see if he could check the back of the van and he responded immediately that he would have Pat check. Sure enough, the money was in the back of the van and he called me back to let me know and to properly get it back to us.
Such an honest and classy thing to do and my mom was so relieved (albeit embarrassed). Overall, it was a really nice experience and in good company. We'd definitely recommend!