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| - All P.F. Changs are pretty much the same: good food, but slow and/or retarded service.
First, the food. I honestly didn't like the food when I tried it years ago for the first time. Then I discovered that at this restaurant, you really have to order different dishes on every visit to break down what you like and don't like. My favorites are the Crispy Honey Chicken and the Mongolian Beef. Shockingly, I don't eat green beans, but I do like the Crispy Green Beans appetizer. Everything is better when fried! Also, brown rice is an option without an extra charge, yay!
As I mentioned, service is slow. If you plan to dine in, be prepared to stay for like an hour and a half. If you need to get in and out quick, you MIGHT have better luck with take out/curbside pickup. Remember, I said MIGHT. This location can get pretty crowded for dinner on a weekday. We came here during the middle of the week. The parking lot was packed and although there were many people waiting to get a table, we were seated within a few minutes.
What really annoyed me was my last visit. I called in my order for curbside pickup. 30 minutes later, I parked in one of the curbside parking stalls. I waited about 5 minutes before an employee ran to my car. She greeted me, repeated my order back to me, I confirmed it, and gave her my debit card. A few minutes later, I got my food and started to drive back home. As I was at a red light, I peeked in the brown paper bag and noticed that they forgot to give me my 2 boxes of white rice. Grrr! Pulled a U-Turn and drove back. Luckily, I wasn't too far away at the time. When I got there, I didn't see any employees in the curbside area, so I called the restaurant. Hey, they are the ones that forgot my rice, so I wasn't going to get out of my car! The first person I talked to transferred me to the hostess. The hostess then transferred me to take out. Then take out transferred me to curbside. WTF? I told the last guy on the phone that I was missing my 2 boxes of white rice, I drove back and was parked in a curbside stall and asked if someone could run it to my car. He said "Let me see what my manager can do for you" and put me on hold. A few minutes later, dial tone. Really?? Right when that happened, the curbside employee who helped me earlier came to my window and said "Was something wrong, ma'am?" I told her I was missing my rice, she apologized, and finally gave it to me.
Lesson learned. Always check your bag before you leave. But still. This isn't McDonalds for crying out loud! Its their job to make sure all the orders are correct! I did call back later that night to speak with a manager about how unorganized they were and how much of my time they wasted because they couldn't do something simple as double checking the orders. She apologized and did send me a $10 gift card in the mail, which was nice of her. I do like the food here so I will be back. Hopefully things will run more smoothly the next time around.
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