Highly disappointed with this store. Everyone in the store was so accommodating when it came to purchasing a reclining leather sofa and love-seat, but after reading all the reviews on the Damacio we decided to cancel our order and go with our initial choice at Living Spaces. The run around and excessive hold times has been ridiculous. Needless to say our money has yet to be refunded and I was told by Jackie to call back tomorrow. Even though I called the warehouse before business hours to let them know I was canceling so that they wouldn't have to load the truck and waste their time. The lady at the warehouse even said "thank you for the call so it won't be put on the truck I'll cancel it on my end, but you have to call the store for the refund to be processed. Thank you for my experience Ashley Furniture I will not be back to your store and I will not be recommending your store to any of our friends and family.