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  • I'm pleased to see that Capriotti's has so many glowing reviews, which means I don't have to feel as bad about this bad boy. Long story short: I ate there once I didn't like it. I ate there again, adding my own veganaise and vegan cheese to their veggie turkey sub and loved it. I ordered for a third time today. Or actually my coworker ordered for me, which actually has some bearing on this story as you will see. I was prepared to go completely apoplectic on this Yelp but instead I'll try to keep calm and just say why I think it's a one-starer. My coworker ordered me a large fake turkey sub. How do I know this with 100% certainty? I listened to her call. I have it recorded. We record every call. Trust me, there are good reasons to do this. Your business should too. Anyway, so I listen back to the call and here's what happened. She said, may I please have a fake turkey sub with no cheese and no mayo. When he repeated it back to her, he said "Turkey" but because he also said mayo she corrected him on that and didn't reiterate the VEGGIE turkey. This sort of thing happens in the world. No harm, no foul. However, this is important because when I brought it up that my mother fucking TWELVE DOLLAR sub was turkey, he basically said, "well that's what you ordered." I trust my coworker but, upon her recommendation, I decided to listen to see where the communication break down occurred. I wish there was a way to embed the call in here. So at this point believe it or not I was still being pretty rational and I'm like no biggie. I'll just tell him. This fucking thing is unopened. Surely someone will order a Turkey in the next ten minutes... Instead he basically said too bad so sad. So my eyes bulge and he's feeling like an asshole and says if I want to wait around he'll make me a new one. No fucking thanks. I get it.
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