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| - Zero stars--probably the worst company all around that I have ever dealt with.
One bus I rode on had exposed wires hanging out of a broken panel in the ceiling.
My wife and I drove an hour to make a 6:50 AM bus, and when it pulled out five minutes early as we chased it down the street the platform attendant, instead of having sympathy for his customers, took a smart-a** attitude and laughed at us.
Their website always seems to work to take your money, but then if you need to change a reservation it is mysteriously "undergoing maintenance." When you call customer service, they try to charge you extra for calling, even though it is their fault you had to call because the site doesn't work.
The buses aren't properly marked, so you can't find which one you are supposed to get on, and have to ask the rude platform people.
The "free WiFi" never seems to work for anyone on the bus, no matter what kind of computer or device they have.
Basically they take your money, and then do everything they can to avoid actually getting you to your destination. Maybe the tickets are cheap, but when you count all the hassle and their seeming obsession with ripping customers off, it really isn't worth it at all. Hopefully a decent company will run them out of business soon!
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