I went to this car wash in June because it was close to work and my car seriously needed a wash. I was looking for something simple with an exterior towel dry for a reasonable price. I noticed they had an express lane and thought that was perfect. While waiting in line, an employee approached my car and told me that they were running a special: You get a month of unlimited car washes for $7.50 (normally $15.00). I thought it was a great deal so I agreed. I gave the guy my visa, signed the receipt and he put a sticker on the inside of my windshield. I went through the car wash, received the external towel dry and was on my way. I used the car wash a few more times after that and then completely forgot about it and my month long pass.
Today, I was scrolling through my online banking account and came across a $15.00 charge to the car wash. I was stunned and thought there must be some mistake. I immediately called and spoke with a manager named Matt. He did not want want to help me at all. He only wanted to point out to me that I signed a contract and that they would not be refunding the $15.00. I asked to see this contract and drive to the car wash. Matt produced the contract (receipt) that I had signed and once again informed me that I would not be getting a refund. I attempted to explain to him that I was erroneously talked into this 'contract' and asked him to make it right. He offered a wash voucher. Seriously, one car wash voucher? I did not take this. Instead, I canceled my 'contract' so that I will not be charged next month and have the remainder of July to use my current pass.
Matt, you could have made this right and kept me as a customer. I could have recommended you to my coworkers and neighbors. Now, I will use other car washes and inform anyone who inquires what type of establishment you truly are.