I have been in search of 3 things in this town.
1. Good Service
2. Better tasting food then my friends or I can cook at home.
3. And a final bill that is in line with the entire experience.
The Service
We decided to eat at the busiest time in the evening so much of the issues with the service were understandable. In fact we were there right after a large convention let out on Tuesday. The hostess was very nice and was able to seat us at the bar which ended up saving us from a long wait. Once at the bar we received our water and menus. Later the bread and oil made its way to the table/bar. Our waiter was as attentive as he could be seeing that the place was crazy busy.
The Food
We had a salad, rice balls, and the pork raviolis, and of course bread and oil. The salad was so simple it didn't inspire me to want to finish it. The rice balls were just tasteless. And the raviolis had a processed taste to them which wasn't too bad but I could definitely make better ones at home. Bottom line...if you have to eat here just get the bread and oil with a nice over priced glass of wine.
The Experience
Unfortunately poor Otto's gets a one star because the food just didn't pass the "Can I make this better at home test" plus the price was not in line with the taste. The portions were all out of line with what a normal human consumes at dinner which made us search for a hefty desert after we left. Thank god the Venetian has tons of places to get a tasty desert. I mean it's amazing what a tasty treat can do to make you forget about an tastless dinner.
Here is a tip for the management!
The view of all the goings on in the court yard at the Venetian is priceless. And the fact that the huge Sands convention center brings in countless hungry visitors in the evening who will eventually fly back to their home towns, makes your place unique. In other words you have a captive audience. So you really don't have to change a thing. Many of your customers are expensing their meals and could careless what the food taste like. Perhaps it would be a wise idea to raise your prices and ship in food from Fazolis. The food would taste better for sure and the profits would sky rocket.