| rev:text
| - I will not be giving my business to this Men's Wearhouse ever again. I don't really like leaving negative posts, but I feel the need to inform everybody about the poor service at this location. All of my groomsmen and I rented tuxedos from this location. The price for our rentals were considerably higher than other stores , but I was okay with that. I assumed the higher price was paying for the protection and service of a company like Men's Wearhouse. I was wrong.
When one of my groomsmen went to try on his tuxedo there was a used tissue in the pants pocket. The pants were replaced on the spot. I understand that mistakes happen, but we were assured every tuxedo was cleaned prior to rental. Clearly, if this tuxedo had been cleaned there would not be gross Kleenex in the pocket. Problem #1
On the day of the wedding, in the middle of picture taking, the same groomsmen had his top button of his jacket pop off. Anyone who has worn a 2-button jack knows the top button is the most important. You can't button your jacket properly without it! Needless to say, we had to scramble to get the button attached with a safety pin while the photographer was waiting. Problem #2
I try to give businesses the benefit of the doubt. If the used kleenex and the button were the only issues I honestly would not have written this post. Unfortunately, the worst part of this whole experience has been the attitude and poor service of the Men's Wearhouse management once the tuxedos were returned. I notified Men's Wearhouse of the situation - I expected them to be apologetic and offer some sort of a refund. Instead, I was told that I would be receiving a call from a manager. The call never came. I called back a week later and was told that there was no manager in the building. During my call a few days later I was told the manager was with a client and I would be called back later in the day. The third time I called I was told the manager did not arrive until 6pm and I would received a call right away. My wedding was a month ago and I have still not received a call back from Men's Wearhouse. Problem #3
Once I realized I was getting nowhere with the Tempe Marketplace location I called the corporate customer relations dept. I still haven't accomplished much, but this department has been much more helpful in dealing with the terrible management at this location.
I gave this rating 2 stars because all of the other tuxedos were very nice. Unfortunately, once Men's Wearhouse had our money the customer service has been some of the worst I have ever dealt with. I had my groomsmen pay a little more for their tuxes so that we could have the backing of a huge company like Men's Wearhouse on such an important day. I am very surprised at the poor service and I will never be going back to the Men's Wearhouse at Tempe Marketplace.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)