My first mistake was to not dig through the various reviews especially one and two star reviews. This company is not just based in one location but in various. My Charlotte experience was awful. It took seven hours to move a one bedroom apartment less than a mile away. Similar to the other Charlotte reviews... they wrapped everything up..... even things that did not need to be wrapped without consulting me and took forever. Definitely not the number one service they are ranked on yelp. Find someone else, your wallet will thank you.
Further edit. Despite the comment section below the customer service is only now receptive due to the bad review... not the three or four times I contacted them. Again if you want to pay $700+ to move a one bedroom apartment use them... if you don't want to be scammed call someone else.