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| - I shouldn't be reviewing a Starbucks, but I've been into this location a handful of times now and have encountered the same issues, so I will dish.
A couple of things that should be noted are that due to location, this is no doubt a busier store, and it is open 24 hours a day. Unfortunately, I can't accept those things as reasons for why this location falls short of expectations.
First and biggest problem with this store is their cleanliness and upkeep. Every time I have ever been in there, the place is a mess. The condiment stand is filthy, no lids or napkins, milk carafes are empty, their food case is half empty and looks like a tornado passed through, no paper towels or toilet paper in the washrooms. That kind of thing.
My second issue would be with their beverage quality. I understand I may have had bad luck and had new baristas making my drinks and the like, but the drinks I've had from the location have been embarrassingly bad and riddled with rookie mistakes. Some examples: no whipped cream on my hot chocolate even though hot chocolates always get whipped cream unless you say you don't want any (the barista making it didn't even ask), ordering an unsweetened soy green tea latte and getting a cup with well over an inch of room from the rim (if I'm paying 60 cents extra for soy, my cup definitely shouldn't look like that), etc. I'm not the type to complain about things like these ever, especially not in a store to an employee's face, and I never have, but when it comes to drinks, some of these baristas really need to up their game. Maybe their A-team works mornings only.
One more odd thing: I was there a couple days ago later at night (11PM-midnight) and tried to get a Clover-brewed coffee, but was told I couldn't because their Clover was off for the night. That's normal for stores to shut down their Clover at night before closing, but I can't understand why this store shuts off their Clover if they are open 24/7, especially when a Clover coffee makes them so much more money per cup. A mystery.
The one saving grace is that the service is always great and the people working here are always super nice and friendly. Unfortunately, this location falls short in too many other categories and I will really only come here late at night because it's the only option around. Otherwise, I will gladly go to another Starbucks and not this one. Sorry!
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