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  • I took my '95 Ford F150 4x4 in for a replacement of the front transmission seal. I dropped it off when they opened on Monday Morning and the Mexican American gentleman told me that they had a free rack and they would get it on the rack right away. He said they would call when they were finished. This was an in and out R&R with now major issues with the tranny. The truck had only 81,000 miles and was shifting flawlessly. When I hadn't heard from them by 4 PM on Tuesday I called and Ericka told me that they were just putting it on the rack and it would be finished on Wednesday. No call on Wednesday by 3 so I called again only to be told by Ericka that it was just going up on the rack. On Thursday morning, I drove back to the shop on west Polk (I live in Tempe) and the truck was sitting in middle of the shop, pretty much where I had seen it the day I dropped it off. I went in and talked to Ericka who told me it was gong up on the rack immediately. I saw that the truck had been moved while we were talking and someone was getting the rack ready for it. I waited until I actually saw it on the rack before I left. The work was completed that day. I don't mind the wait, I mind getting jerked around. All in all, Pete seemed like a decent guy, the truck was done very professionally, the tranny worked great and the price was right. They also replaced the rear main seal while the tranny was out. I would highly recommend them. The shop doesn't look like much but they are knowledgeable and always courteous. I would do business with them again even though the drive for me is significant. I owned and operated my own transmission repair shop in Tucson for a number of years and realize the problems that can occur.
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