Came here for dinner a few months ago and was impressed so decided to try the jazz brunch HUGE DISAPPOINTMENT.
When I made the reservation the hostess said there were 11am and 130pm seatings and could only accomdate us at 130pm. We arrived at 1:35 and our table wasn't ready, no one offered to take our coats and we were left at the entrance wondering what was going on. By 145 the jazz had stopped and we made our way to the buffet ( after being told they don't have decaf and milk for the coffee was brought in a paper dixie cup ). The food all looked like it had been sitting out since 11 , things were either cold or crusted over. There was a tonne of staff milling about but none seemed concerned with stations running out of food / the lack fresh plates. The cook at omelette / foie gras station was unfriendly and unwilling to explain what he was serving or the ordering process ( you place your order with him, he gives you a number and then it's brought to your table - however the numbers are too small for the wait staff to see so by the time you get it , it's made a few rounds of the dining room and the same gross tepid temperature as the rest of the "hot buffet" )
Around 2 I asked if the live jazz would start up again and was told they were taking a break - the break lasted till 245 , they played 15 minutes and packed up at 3.
The restaurant was by no means full but as tables cleared out they wernt bussed so we are surrounded by dirty tables. ( Plates were also not cleared very quickly and cutlery wernt refreshed / napkins wernt refolded as one would expect at a high end brunch )
After we had paid our waitress asked how everything was and it was hard to hide our disappointment. She asked us to wait and went to talk to the manager. Over 10 minutes later the manager showed up with gift cards and pastries for each of us , but did not ask for any feedback - a nice gesture but too little , too late.