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| - Back in Jan 2013 I visited the S Stephanie location to inform someone that I would need to freeze/suspend my account temporarily. I was told by a young lady that it would be fine. I left, unaware that I was supposed to have been given documentation. Unfortunately since I never worked for Gold's Gym I don't know their procedures. A month later I received a bill in the mail for them. I called member services and asked for it to be corrected. Since he couldn't help me he transferred me and I ended up leaving a voice mail. No one ever called me back and I forgot about it until I received another bill in the mail. I called member services again and it was the same thing, the initial rep couldn't help me so she transferred me to someone else. I briefly spoke with someone and she said she would look into it and call me back. I never received the call so I called back almost 2 weeks later. This time she was rude about my situation, saying that if I didn't have proof of the encounter (how do you prove a conversation?) that I would just have to pay it. I asked her to forward me to her boss. She didn't but she forward me to another woman, whom I ended up leaving a message. She called back, I explained my situation, she said she would research it and call me back. She never did so I called her back twice and left 2 different voice mails. On the third attempt I got a man's voice mail (it had been changed). I left a message with him anyway, and I still did not receive a call back. I then tried to get the issue resolved through the local level (general manager Christopher Wagner) via email but that proved to be useless as I had to explain myself THREE DIFFERENT TIMES about my situation. After I realized I was "chasing my tail" I submitted a comment on Gold's Gym website and someone from corporate called me. She said she would get with the local location and find out what's going on. Apparently the location is not cooperating with their corporate because I have yet to hear anything back and I have called her back for follow up (she had nothing at that time). When I spoke with Chris today he mentioned that I am 90 days delinquent (which would be $90) yet I, somehow owe them $180. They are also having a third party make threatening phone calls to me, which I ended up having to block because it was THAT BAD! I don't have a problem paying the CORRECT amount I owe, but I refuse to be extorted for additional funds!
I said all that to say this: BEWARE. They are VERY eager to get you in the door and signed up without telling you their guidelines and P&Ps, expecting YOU to figure it out on your own. They snatch your hard-earned money quicker than you can actually make it and won't blink twice about it. They are a business that is out only to make money and contrary to what they may tell you in their "spiel" to get your signature THEY DO NOT CARE ABOUT YOU AS A PERSON, AS A MEMBER, AND/OR AS A CONSUMER.
Do yourself a favor and try another gym like 24 Hour Fitness or Las Vegas Athletic Club. I'm sure either can't be worse than Gold's Gym.
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