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| - I have had issues with poor interior work at this location before, but still decided to pay $100 for a "prepaid detail" a couple of weeks ago, hoping they'd do a better job. I dropped my car off at 10:00 this morning and was quoted a TWO hour time frame, but I gave them an extra hour and a half, as 1:30 was the time I could get a ride back to pick up my car. As I type this, I've been holding on the phone for 30+ minutes, to talk to a manager, because I called to follow-up at 1:00 and was told it would be another TWO hours before they have my vehicle done. I explained that my only ride back to the carwash will be going to work soon and I won't have a ride to pick up my car now. All I got from the cashier was "sorry". When I asked to speak with a manager, I was told that he's very busy and it might be an extended wait. So, here I sit....30 minutes later, still waiting, no vehicle, and no way to pick it up after they've kept it for FIVE hours. Save yourself from the frustration and spend your money elsewhere. This business is poorly run, employees could care less, prices are average (at best) and you will find much better quality elsewhere. I am DONE with Super Star Car Wash and I'll make sure everyone I know is aware of their shady games.
UPDATE: 55 minutes later and I'm still waiting on hold, to talk to the manager. You can tell that it rings back, every few minutes, and they replace me on hold. THESE PEOPLE COULD CARE LESS ABOUT THEIR CUSTOMERS. TAKE YOUR BUSINESS ELSEWHERE!
UPDATE: It's now 3:07 (more than FIVE hours since I dropped my car off). I never did get to speak with the manager. I called back and was told by the cashier that he was too busy to take my call. Then I called the corporate office and left my information with someone there. I still don't have my vehicle (or any way to pick it up, at this point) and I have not received a call from anyone. Once I finally do get it back, the interior better be SPOTLESS. I am SO irritated right now!
UPDATE: 4:20pm and I still haven't heard from anyone, so I called back. The cashier said my car had been done for a while, but they "didn't have my phone number anymore, so no one could call me" and she asked me if I would be picking up my car soon. I reminded her that I didn't have a ride now, until after 10pm, and that I had been waiting for the manager to call me. Again, I was refused a conversation with the manager and she offered to leave my keys with the cashier, so I can pick up my car after hours. THAT WAS IT. Once again - Avoid this place at all cost! Terrible customer service, poor work ethic, low quality results and no accountability! I'll be filing a BBB complaint and letting the entire online world know about these crooks. Hopefully it'll help save others some time, money and irritation.
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