Where to start . . .
No prices on their paper menu; and limited prices on the wall menu. Impossible to determine the cost of several items, including a fountain beverage or bags of chips.
Employees may need additional training. Sandwich I selected came with "sandwich sauce" and cashier had to leave the register and walk into kitchen to ask if it included mayonnaise.
8 - 10 vacant table in dining room, but all except one had dirty dishes (not paper plates, so a busser has to remove) remaining from previous customers. Table where I sat had grease stains, crumbs and food particles from previous diner. No napkin dispensers apparent in dining room, so couldn't wipe down the table myself, until I got 2 napkins delivered with my food. Very unsanitary. Your menus have "Food should be clean." - the dining room should be, too.
Food runner who brought my food said "Sorry about all of the plates, we've been really busy." Really? Too busy to clear tables?
Beverage bar had non-working lemonade dispenser. It was filled with lemonade but would not dispense product. I asked an employee for assistance and all she said was, sorry, it's broken. A second dispenser labeled green tea was empty.
Best thing I can say is that my food was good (Italian Combo Sandwich). May or may not be back.