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  • I went through the drive-thru. My boyfriend ordered 2 twelve pieces nuggets and 2 large fries and a cookie. We proceed to go through and I checked the receipt and said (before food came back out the window) I didn't order this. The girl with the braces at the window got the manager over, Spencer. Spencer said that the refund process was very complicated and long and that he couldn't do it tonight, but assured us the GM could do it tomorrow. He told me he could ONLY give me coupons to makeup for THEIR mistake.... (saying we had 2 12 pieces and 2 large fries when really they charged us for 4 12 pieces) I said no. I didn't want it the nuggets they charged us for. I didn't want anything else for that matter, i was disgusted. I work in food and how this was handled was ridiculous. So the next day, we call for the GM and talk to another guy. He heard us out and was a lot better than Spencer. Later, the GM called us and asked us what she could do after lots of hoops to jump through. We took her the receipt and are now waiting for our refund which takes NINE business days: Spencer seemed very irritated and inconvenienced and didn't give two shits about helping us. And then to top it all the food was cold and the cookie was so hard I didn't even eat it, just threw it in the bag. The customer service here sucks and as soon as I get my refund, I'll never be back to this location, go to Canes right down the street, they actually have great customer service and care about their customers.
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