I see that for many this place can be a hit or miss, but it's a hit for me. I dealt with numerous front staff (only one seemed challenged) and they were friendly, accommodating and efficient. They helped me at every turn. Our room was great, the casino was always pleasant and though they are located at the very bottom of the Strip, transportation is plentiful. The Northside Bar is like a one stop shop and except for one poor excuse for a waiter, I was very pleased with the food, service, and attitude of the restaurant. I came to Las Vegas and the SLS to celebrate my 50th birthday and they helped make it great for me and my guests.