Horrible.
I've been going to this car wash for years. I have gotten full details, basic washes and upgraded washes.
In the past week I brought 2 cars in for the ultimate wash, which includes shampooing the mats. The first time we waited 45 min and got into the car and the mats were not shampooed. Today I brought in our van. I left to have lunch and came back an hour later to a dirty car. The mats were not shampooed, barely vacuumed, the interior was barely wiped down, no car scent, and clearly no additional care taken to get the dirt off on the windshield.
Manager Jason was no help. He explained that the $50 wash does not get the mats shampooed. Indeed in the description though they do. He says they only scrub them lightly. And as far as cleaning the interior, they only dust it lightly. So I would need a detail. $$$$
Mind you my car was not that dirty. He refunded my money. Great. But my time, can't get that back.
I must be gluten for punishment, because I continue to go back to this place after similar situations have happened. I won't be going back. Even if they offer a free wash to give 5 stars on Yelp.
Poor business. No respect for their customers time.