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| - The facility is updated and clean, and the amount of equipment available is proportionate to the number of guests, no big problems with overcrowding. So that's good.
But the customer service (or lack thereof) sucks.
What I mean about service is that I have emailed them multiple times with a few easy suggestions ("hey, could you add more equipment sanitizing spray bottles?" and never received a single response. Even checked to make sure my emails weren't bouncing.
Once I realized that my credit card on file was expiring soon, I called the gym and asked them to update my expiration date. I should have become suspicious when it sounded like the guy on the phone was talking on a cell, but lo, next time I went to the gym, my card wouldn't scan. Finally had to go in when it was staffed, they said the card info hadn't been updated so I had to go through a whole rigamorale to get the late fee removed. Their website mentions stuff like "Hydro-Massage beds", I peeked in the room where this is located, didn't appear to be plugged in or with any obvious instructions about how to use it.
Olympic lifters--don't go here, it's not the right fit for you. Since this location is in a condo building, they do specific things to minimize noise, such as only a power rack and rules about no dropping the weights to minimize noise.
There's the bad, now onto the good. The gym is always clean and neat when I enter, the bathrooms and changing rooms are private if you care about that type of thing. The cardiovascular equipment has individual TVs and for people who like strength training machines, there's no shortage of those. It's nice to have underground parking, too.
I like the 24hr thing, but overall, when my membership expires I may decide to go back to the university gym.
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