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| - Last week was our first visit to Native. Our waiter, Austin, was friendly and courteous, and my Asian salad was good. From there it went downhill very fast.
The table was grimy to start out with which grossed us out. Our food took thirty minutes to come out, and people who had arrived after us had already gotten their food. Then, my dad's lemon and pepper hand rubbed wings were dried out, had only five blades and one little drumstick and were super super salty. We were in a hurry since our food took so long, so he was just going to go ahead and eat them, even though he didn't really like them.
Austin came by and offered to switch out the last two, which my dad appreciated. He then came back a couple minutes later and said he wasn't allowed to switch them out, and BROUGHT THE OLD WINGS BACK!
We then asked for the manager. This manager, NATE, came and had the WORST customer service I've experienced in a long time. He was not polite, and he told my dad why he wasn't switching out the two measly legs. How rude and how ridiculous. It's sad that he lost probably a whole network of people's business, and gave us a poor impression of his leadership skills over a couple hot wings.
I'm a leadership consultant, and I would recommend hiring new management to the owner. We commend Austin for trying to do good customer service in an environment where his leadership (from our experience) does not seem to care about the customer. My family and I don't ever want to eat at Native again due to this unpleasant experience that kept me up that night thinking about how disappointing and frustrating it was.
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