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| - This was a horrendous experience. We walked in at 10am on a Friday morning. It took 10 minutes to get sat, which is fine, even though there were probably around 5 or 6 tables in the whole place. We got sat on the patio outside. The menu looked promising and we placed our orders shortly after being seated. I had a sinking feeling we were in for a long wait as there was one waitress running around, and the 5 or 6 tables were all either waiting for food or their bills with disgusted looks on their faces.
We ordered omletes, which is just basically eggs and veggies...
10 minutes, goes, by... 20 minutes... then 30 minutes... and the waitress comes by and says "So sorry, you're food should be up any minute." "Ok," we responded...
40 minutes... 50 minutes... Then i finally get up and walk up to someone i think is the owner, and he looks at me and bolts for the kitchen, obviously cuz it's shit-show in there. I tell the waitress, "We've been waiting for almost an hour for eggs. If it's not ready now, then we're leaving." So she runs says "let me see how long it'll be".
I returned to my seat and saw the owner clearing tables. He looks over at me and asks if he could get us anything. I said "yes, our food. It's been an hour and we ordered eggs" To which he replied, "Last Friday we had 4 tables, today we had 40, so..." and i just threw my hands up in the air and he said, "I know it's not your fault." He then said to tell the waitress when she comes out that our food is comped.
When she came back out 5 minutes later she said, "It'll be about 10 minutes or so, do you want me to cancel it or do you guys want to wait?" So, they didn't even start cooking our food yet obviously.
The owner desperately needs help from Chef Ramsay. This place is a nightmare. Understaffed but more importantly, undermanaged. The owner is clearly inept, and has no clue what he's doing as he has zero customer service skills.
So we declined to wait any longer, got up and left after more than an hour of just sitting there with only a few tables in the restaurant.
Not being picky here; worked in restaurants for many years, so I'm always patient and I ALWAYS try and give the benefit of the doubt; but there's just no excuse for what we experienced.
Maybe the food is good... but I won't ever know because i will never be back; Truly a disaster.
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