My carpets hadn't been cleaned in 2 years and my parents were coming to stay for a week. I'm on a budget and was lured by many amazing price deals offered through the mailers and discount sites. I quickly became discouraged to see that they all had very negative reviews that seemed to say that yes, it was too good to be true. But then I read Dial's excellent yelp reviews and I was hopeful again. I called and made my appointment. The woman who took my order was very professional and willing to answer my questions about what to expect on the day of the cleaning. Her follow up call was also very professional and unimposing.
The technician, Ronnie, came right at the beginning of my window of time. He consulted with me on the work to be done and was very patient with my toddler's constant "what is this?" and "why?" game. My husband hates to have strangers in the house, but he was very comfortable with Ronnie and pleased with his work. The effusive reviews are real. I had dreaded having to haggle about the job and was relieved to have had such a pleasant transaction instead. In fact, it cheered me to have had such a great experience and clean carpets again. This is a great company and I'll be using their services in the future.