I know for $20 what should I expect - I expect them to cut my hair how I ask. Nothing fancy just a good mans cut. I got the one cheap hair cut they teach in barber school. The one no one has asked for in the history of hair. I am 47 and I'm stuck with an 8 yr olds hair cut till it grows out cuz the " stylist " can't listen or follow instructions. Not everyone in this location is bad but I won't take the chance again I won't be back. Too many choices to have to put up with service this bad. Amy the manager was very nice and accommodating and professional. Thank you Amy and good luck with u know who !