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| - Funny how small businesses owners and/or managers are often so unconcerned about how much their attitude affects a customer's experience in their store. This has been especially true of my every visit to this store.
You'd think the people who own and/or manage a local business would be focused on building relationships. You know? Being friendly, nice, helpful and engaging? After all, most of what they sell can be bought on Amazon, or from other online retailers, for less -- often much less!
So if the personalized service they give isn't why a customer chooses to do business with them, then how can they expect to stay in business? And it's worth noting that most local retailers don't make stay in business long term these days. So it's a given that surviving as a local business is a challenge.
So, it would seem that a key tactic to building and maintaining a local retail business would be building personal relationships with the people who come into your store. But, as is so often the case, the people at Cardinal Camera at the Arboretum are unfriendly, dismissive, aloof and condescending -- to the max! Every person I've interacted with in this store is the same! Which makes me believe that their boss sets the tone, and passes it down to all of his/her employees. If the owner/manager wanted it to be different, it would be, period. They would find qualified people who alway are able to relate to customers better, period. If they cared enough!
Don't expect to get anything from anyone in this store except rude, dismissive behavior. They talk to you like you're suppose know everything about all of their merchandise, as if anyone less than a professional photographer isn't welcome in the store, and act like it's an inconvenience to answer any question. And because NONE of the merchandise has price tags, you're stuck asking these rude people every time you want to know how much more you'll need to pay to buy from them. And it's always more. Not always a lot more. But, what a pain it is to patronize this store!!
I've stopped shopping here.
Even if I have to wait for delivery, I'll buy from Amazon, B&H or Adorama before giving them any of my business ever again!!
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