So far everything has been 5 stars. Jim, one of the owners, came out to do the presentation late one evening definitely outside of normal business hours which we appreciated so that we didn't have to take time off from work. He was very nice and our 2 dogs approved as well! :) It was a great presentation: factual but not salesy which we do NOT like as imagine no one really does. We didn't feel that we were being "sold" on something as that had happened last year with a big name security company. Nick came out yesterday to install on a Saturday...also appreciated and he continued the great service. He was very fasts and thorough and willing to answer any and all questions. They both gave honest opinions and weren't in cahoots to sell anything. Jim was honest about the 3 option levels but was not pushy about the most expensive. He explained and let us choose the best for us. At first I was suspicious of the raving reviews on here but after meeting Jim and Nick I now understand. If you're questioning security companies look no further.