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  • Spring of 2013 I paid for their warranty service check ups. The deal was two check ups for $99.00 and one was to be performed Fall of 2013 and the last was to be performed Spring of 2014. They did not schedule the check up for Fall of 2013 so the check up was not performed. A company representative called Spring of 2014 to schedule the check up and I asked why they had not called last fall. The woman responded I was on the "do not call list" at my request and no call could be made. She could not explain why I was being called Spring of 2014 if I was on that list. The woman scheduled the visit and she assured me that I would be called Fall of 2014 to schedule the final check up i had paid for. A few days after I spoke to the lady an Operations Manager, Donovan, 702-835-5503, called to ask about the issue of not being scheduled. I explained the situation to Donovan and he agreed the problem was theirs and wanted to make it right with me. Donovan offered to have the final check up performed in the Fall of 2014 and even offered an additional check up (at no charge) for Spring 2015 as a good faith measure. Donovan agreed the company would contact me to schedule the check ups. Well, they did not call to schedule the check up Fall 2014 and no service was performed on the unit. I'm not sure what the problem is with this company. I bought the air conditioner from the company and would like to have them service the unit but it seems they don't worry about service after the sale. I'm thinking they don't do service in the fall because they sure don't schedule it. I paid for two service check ups on the air conditioner/heating unit but only received one check up to date. Donovan asked me to put my previous review in Yelp showing the company worked to get things right but I should've waited to be sure they could get it done. In our house we say One Hour to forget you after we get your money.
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