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  • I'm hoping that Westar wants to redeem itself as our issue is not yet resolved. My husband and I purchased a Sub Zero Pro fridge - after SPECIFICALLY asking when delivery would be...and being told "about a week"...the fridge was ordered Monday 6th, arrived at Westar Thursday 9th. I call Friday 10th and am told that we can't have it delivered until the 20th. WHAT? We have no fridge right now. I will mention that we are hosting a wedding reception on Saturday the 18th...after explaining this to the salesman - Dave - he "has to go back and check with delivery to see if they can do any better"...after waiting 3 hours for a call back, I call again. I'm told that the delivery scheduler is out of the office and won't be back until Monday. WHAT? The ONLY reason we ordered from Westar instead of RC Willey was because we were told that they could deliver within our time frame. I guess they are only interested in the sale. Once our credit card was charged, the customer service went OUT THE WINDOW. I will rate them higher if they a) are professional enough to call me back on Monday and b) get my refrigerator to me when promised. Based on the previous review, I'm not going to hold my breath.
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