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  • I've had Belleria a few times during the summer and early fall and was thoroughly impressed with their NY style pizza. I have dined on location and also taken pizzas to go. The servers are quick and friendly- no problems there. And, the pizza is pretty good. However, the last couple times have been less than satisfactory and all due to breakdowns in communication. The first issue was that sauce was left off of a NY style mushroom pizza that I added spinach to. Even then, it wasn't too shabby. The second, and most recent, incident included a few missteps. First was that banana peppers were put on the pizza instead of jalapeños, which I asked for. Second, I asked that there were no onions on my antipasto salad. Third, I found a piece of sausage on my mushroom and "pepper" pizza. Lastly, after taking a glance at the pizza at the counter I told the hostess that there were banana peppers on the pizza when the ticket so clearly said jalapeños. She literally said nothing to any effect of wanting to help and I ended up paying $25 for a pizza I didn't want and a salad that was laden with undesired onions. Now, am I too good to eat some banana peppers? No. Was I gonna make a big deal about it and ask them to make it again? No. But, what I do expect is some type of accountability for that type of mistake. Maybe hook a sister up with a free 2 liter or take my name down and discount my next order. Obviously, my issues at Belleria don't include the quality of the food or waitstaff but simply the lackluster attitude of the hostess, and thereby the business, for not emphasizing the value of their repeat customers by owning up to and fixing mistakes.
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