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| - Like others below, I went to this store back in May to look for a wedding dress. I was helped out by the "miserable red headed lady with the accent" even though I had requested the appointment with Mona directly as a friend of mine dealt with her and had a wonderful experience.
This woman was simply awful. She didn't listen to me, said things were outside of my budget (without asking me what my BUDGET WAS!) Gave me a number of giant plus size dresses (I'm a size 10) which she didn't help me clip so I had no idea what they actually looked like, and would disappear for 10 minutes at a time leaving us to wonder why we didn't get the other fabulous consultant beside us whose clients seemed to be having a blast.
At one point, she threw the door open on my change room while I was topless for the whole room to see me, and not even an apology.
The kicker was her telling me that I "won't find a dress that I'm looking for, I'm too tall". At 5'11, I AM tall, however all wedding gowns can be customized. Our hour long appointment lasted 20 minutes.
My sister had a word with Mona on the way out of the store and expressed her disappointment in our experience. She tried everything to make it better, however nothing can make me give this place anything more than one star, and even that is for Mona, otherwise it would 0.
I ended up getting my dress somewhere else that same day, after we found a bridal store where the sales associate listened to us rant about our horrible experience at Mona Richie.
Buyer beware.
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