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  • My wife and I have had a worse experience ever with Mr Hood and his office. We've been having billing issues for the past 4 months, every time my wife has reached out for help with the issues she got no where. We had to escalate the situation to Xavier. When my wife spoke to Xavier he couldn't seem to figure the issue out. Every time she spoke to him he would say that he would contact the billing department and call back in which he NEVER did. It was her constantly calling in following up with him, she was constantly leaving messages with other agents about the situation and we never heard back. Finally she scheduled a appointment to sit down with him and go over the bill. My wife was the one who showed up to the appointment since I work during the day. Come the day of the appointment my wife showed up on time ready to discuss the billing issues with Xavier, and he was not in the office, what a surprise. She asked one of the other agents there if they could help and they said they couldn't because they were busy with other clients. Time goes by and i just left it go and pay the $200 bill and get it over with. Until it comes to today, I log on to see my bill and what do I see yo my surprise a $647 bill. My bill has gone from 118 to 129 to 150 to 200 now its at $647 and no one can seem to tell me why! This is the worst customer service we have ever experienced with any company, EVER! Im not one to complain but when your paying for a service that your not getting it becomes ridiculous!
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