-- Food is often served cold or with mistakes in the order (Just got a cold quarter pounder BLT, no cheese to be seen. Last time it was cold fries)
-- Staff incredibly slow and indifferent
-- The environment is pretty dirty and neglected (condiment section usually empty).
The question is why have I gone back enough to notice how repeatedly gross the experience is.
I'd recommend splurging the few extra dollars to go across the street to South St. Burger. Food is always hot and fresh. Definitely regretting not making that decision tonight.