During lunch today, 4 of my coworkers and I decided to have a nice lunch to celebrate my birthday. We arrived at 11:40 and were promptly seated in the outdoor area. As it was before noon there weren't too many people there yet. The waitress came and took our drink order.
She did not come back with our drinks for 15 minutes (which was not at all complicated). She then took our food orders and we all ordered tacos.
A group also consisting of 5 people came in around the time we were being given our drinks, ordered their food, paid, and LEFT and we still didn't have our food.
The waitress basically forgot about our table and 2 of my coworkers had to go to the bar to order more drinks. At this point, we have been there for an hour and a half and still no food. One of my coworkers went to the hostess to ask to speak to a manager and she IGNORED HIM. Finally, the hostess comes over to our table and asks us "what's wrong?" like she had no idea we've been sitting in front of her for so long. Another colleague frustratingly told her about everything and she just stared at us without so much as an apology. We only have an hour for lunch and were being completely neglected. We got up and left without our ever receiving our food because the staff refused to acknowledge there was a problem.
I have never done that in my life and this was honestly the worst restaurant experience I have ever had.
EDIT: I wrote to the restaurant and the manager quickly responded saying that they were training in the kitchen and ran into some issues. While that in iteself is understandable (and we would have understood if the staff had told us) that fact remains that the waitress and the hostess repeatedly ignored us and clearly had no problem with several groups of people walking out due to lack of service.