Order up a whopping portion of view--YESS! Then a cup of good coffee--YESS! And then, sorry to report, an overwhelming portion of slack jawed youth who simply don't want to be there. Forget being welcomed as in every coffee shop in the land. The diffident order taker could hardly be bothered to take the order. Then failed to bring drinks that got both cold and warm sitting on the counter--though the rest of the order was delivered. Wanted to be elsewhere--staff. Joining in on that--our group. Any owner coming in as a disguised customer would be in despair because, great location and coffee, zero customer care.