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  • Oh man, if only I could do 2.5 stars here. Let me explain: I attended a bachelor party meal here with a large group of dudes. 13 to be exact. While the food was very good (I had the crab cakes, everyone else had steak - but everyone said the steak was quality), there was a vital service error that I thought was handled the wrong way. Let me first clearly state that my crab cakes were damn good, and so were the sides of green beans with pancetta and mashed potatoes. The food was 4-stars-good, albeit overpriced. Our waiter was a good guy and he did a good job overall, BUT... one guy's steak was either really overcooked or they just plain forgot it...I really can't remember which happened, but that is irrelevant. Anyway, they told him they would get him a new one in just a few minutes. They then came out and shot him straight saying that cooking a new steak at this point would take more than a few minutes. They asked if he wanted something else that might cook a little faster, and the Victim stated he would take some crab cakes. Here is where they went wrong. They gave him a free drink for his troubles. I don't know if this waiter had any control over this situation, but to me... with a group of 13 people at a special occasion like this, you should be getting that entree for free. He didn't want crab cakes, he wanted steak... and they screwed up and there was no way for him to be eating his entree even close to the same time as the other 12 people at that table. If you're at the level of pricing that a restaurant like this is ($36 for crab cakes, even more for the steak), there's a certain raised level of expectations for service - and they just weren't met here. The bill for this meal was probably in the $1500-2000 range... they should've taken the $50 hit to make it right and give this guy his steak for free. Maybe that just isn't done at places like this... I can't say I go to them regularly enough to gauge something like that. No other complaints, the waiter was good overall... I just think The Great Steak Incident Of 2014 was handled all wrong. I wouldn't eat there again, but that's because I wouldn't regularly pay $36 for crab cakes when I can go to In N Out burger for 8 bucks. I'm a classy gentleman.
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