The nicest way I can say it is reservations are a challenge for these people. After waiting an hour and a half for a table that we made a reservation for 3 weeks in advance and watching numerous parties of our same size be seated ahead of us without reservations, I came to the conclusion these people don't understand the process of reservations. Standing in the waiting area with 3 small children under the age of 5 all as well behaved as they could possibly be at that age, I was ready to leave if it was not for my pregnant sister who really wanted to eat here. At least the manager had enough sense to cover the cost of our meal for our party of 9 however it took her an hour and a half to realize that our wait was ridiculous.
If it was not for the server who worked 20+ years at the Monte Carlo and was used to dealing with upset customers I was ready to give a review of 1 star because Yelp will not allow a 0 star review. At the least I was amble to leave the restaurant without being upset with the service however it will be a long time before I return here.
If you do not have the greatest patience I would recommend finding a different restaurant.