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| - Advice: find another bike shop that doesn't have a owner with horrible customer service and could never admit to her mistakes or being wrong!
My Story: I realized a single spoke broke and a week later I got a flat tire. Fixed my tire with a new tube I had already and a couple days later went to Cyclepath on the Danforth to get that spoke fixed. Tire was fine and full when I dropped it off.
Dropped my bike off and was told to come back 1 hour and a half later. While I was waiting I got a call saying my tire was look tired and I needed a new one. I took their call on it as I hadn't replaced it in a while.
When I went back, to pay for my bike I added 2 tubes (for back up). I was charged for three broken spokes (even though one was broken... but okay again I'll take their call on it), the tire, their services and THREE tubes. Because the owner was so chatty on my way out, my mistake, I didn't recheck my bill.
However, when I finally looked at my bill, and realized I got charged for an extra tube I went back a couple days later and holy hell, worst customer service ever. Christina, the owner, immediately started yelling at me saying there's no way to prove it... she gave me my money back but it was "out of good faith and will NEVER do it again" as she yells.... actually you can prove it 3 ways. Here's how:
1) Check your service notes, no flat tire guaranteed if they make proper documentations of their work.
2) Also check the DIFFERENT tube that's in my bike!!! That's how to prove it. It's different than yours because the one I had at home wasn't from your shop! (If she wanted, she could take the whole tire off and read the slightly different tube sizes, plus the nozzle is slightly different AND came with a different coloured cap).
3) Even IF you replaced my tube, your service team would have damaged it as it was fully functional and working when I dropped it off. I had a single broken spoke --no flat.
All in all, YOU overcharged me and yelled at ME for your mistake! She didn't even take a second to consider that fact and pushed all the blame on me. And yelled at me immediately!
First, you don't EVER speak to customers that way. I came in nicely and calmly pointed out YOUR mistake and you yell at me? Yes I should have checked my bill before leaving BUT I wouldn't have needed to come back if I wasn't charged for something I didn't get.
My problem isn't that I got mistakenly charged for an extra tube but for the horrendous customer service from the OWNER when trying to resolve it!
Well they were my closest bike shop but now I'll just go to the other 2 down the street which I pass on my way home anyways. So much for a friendly neighbourhood bike shop. They lost my business and my friends and family members! Steering them all away.
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