I've tried other cleaners in town but the service here has been very good and the price seems comparable to others. I signed up for their express service 6 months ago. Drop off and pick up is so easy. I've never had a problem. I suspect that if I do run into a problem, they will fix it. I don't get the two negative reviews (but to each his own). I don't pinch pennies, but I am a value shopper (price plus quality of service). If it were me, I'd go with the input from people who have a consistent history with them. I've had a positive experience using them for over a year.