They made 3 attempts to make simple orthotics for my plantar fasciitis. Each time I would have a follow up appointment with my podiatrist and physical therapist. My podiatrist was astonished! They were never what she ordered and she was perplexed as to what they were. The entire physical therapist department could not understand how Pongratz ever let me leave with them. They told me if I returned the orthotics to them they would reimburse my insurance company. I am in month 4 of this. Each time my medical insurance and I have a 3 way call first with the office manager (Nichole), then the payment department (Patricia), finally Joe the owner all saying "the check was mailed". Joe the owner never apologized! He actually tried to place the blame on me!