The hotel is great and has a lot of great amenities. I enjoy the bagpipes at sunset, occassional summer live music, and general ambiance of the courtyard a lot. The location is also great, its just a few steps for stores, restaurants and shopping. Its a great place to start or end a romantic evening.
Generally the staff at the restaurants and bars are great, really nice, extra accomodating and friendly.
The hotel staff is generally snobby and less nice, they always seem bothered when you ask them for things but overall always a good experience!