Review on service only -
Pros - I don't feel like they tried to cheat me or talk me into service I didn't need.
Cons - Spotty service
They have strange policies regarding their service. I don't know if they have some odd commission rules, but I was often bounced from one person to the next. Oh, the oil change desk notified you of your need for engine work? Then you need to go through them. You are calling for an appointment? - Why should I have to schedule it through a specific service rep that helped me last? I don't care who does the work, just do it!
The last visit was the worst - an oil change took 2 hours! And no, no other work was needed, it just took them that long to finish. After my visit I received one of those automated letters asking my if my experience at Findlay wasn't absolutely perfect, to please contact their head customer service rep. So I did. That was 9 days ago and no response.
Why waste the money on mailings if you don't really want the feedback?